Lazada Malaysia is poised to be the single largest online mall that is part of a global cyber chain already established in Europe. Aiming to change the face of shopping, Lazada offers a user-friendly, convenient and trusted e-commerce platform.


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Reviews from

3.6 / 5

This is what customers say

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Reviewed on Sun, 18/02/2018 - 10:42

Very accommodating agents.

Nakausap ko si Maria Michelle, and she was a good help. She's sweet too. Anyway I'll rate her 5/5, she's too good on helping problems.
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Liz Chin
Reviewed on Mon, 05/02/2018 - 07:51

late delivery

I placed an order on 16/1/2018, and the shipment is from 23/1/18 to 31/1/18. But until today (5/2/2018) I not yet get my item. I have contacted the officers a few times, but none of them gave me a satisfactory reply for the late delivery. They only asked me if I can wait, or I want to cancel the order. I have waited for three weeks, how could they simply ask me to cancel the order and didn't give me any answer?
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poh sim khoo
Reviewed on Wed, 31/01/2018 - 05:56

******payment system

pointless promo voucher codes which u key prior to submitting payment, only to end up at the end paying the full amount. voucher discount miraculously disappeared.
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Slava Artamonov
Reviewed on Mon, 29/01/2018 - 09:23

Return policy needs approvement

1. return policy implementation is required improvement\n2. Customer service reps must be better synchronized on customer data\n4. store credit option must be more fast, 48 hours is too long\n5. Better communication. please update customer with emails
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Reviewed on Wed, 24/01/2018 - 12:26

Of Fakes and Guessing Game

While I am happy that this site is providing an avenue for consumers in Malaysia to shop online, Lazada is not doing enough to vouch for its merchants for selling fake items and inferior ones. The delivery experience of the products has certainly improved but I am still hearing about lost items and super late delivery of items, because its using the services of Skynet. Returning of items is still a very difficult and troublesome process.
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Seng Giap Ang
Reviewed on Sat, 20/01/2018 - 08:45

terrible system

Their whole system is f funny. 1st in customer service you type all your information in it and the f system is useless where the customer service agent will ask you to require the information you just typed. second refund system is just funny as they work like an[inappropriate content removed]??? you fail to send me my item and you change that money into voucher are you kidding me? you told me that i did not provide you the bank account but I used my bank account to pay dont you just use some brain???? I'm totally upset on your system and everything inside. I AM TOTALLY PISSED BECAUSE THE SERVICE IS LOUSY AND SUCKS
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Reviewed on Thu, 11/01/2018 - 06:10

Bad Shipment&Customer Service

I ordered with 4k amount . Place order on 3rd January . Supposed to arrive within 6-10th . But today is 11/1 . Call so many times with different people named Mastura,Nur,Reza,Kuna and latest is Misha . Different person give different answer . Nur wrongly place order number and follow just 1item . Reza doesn't give feedback . Mastura ask for wait and keep waiting . Kuna sent an email says the items had been deliver and will get around 48hours . But when i keep tracking the items actually still in Lex Local branch since 5th of January and no movement has been made . Until now don't know what is the reason is . I spend huge amount value and logically to be concern about the items . But the last customer service person named Misha says need to wait within 1-2 working days . Im very disappointed with the customer service and shipment providing by LAZADA . Im still awaiting for the items and need an update as customer's right . I feel cheated and if the problem haven't solve . It will be police case .
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Kerina Looi
Reviewed on Wed, 10/01/2018 - 14:14

Lazada Malaysia Make Your Shopping Disastrous

Bought item worth RM566.50 and still have not receive it after a month. Wrote in to contact them via Live Chat for 3 times, all they can tell me is to wait. Waited for a month now and still waiting. \n\nRefund will be in cash voucher with an expiry date instead of cash.\nInefficient, irresponsible, dreadful online shopping platform in Malaysia.\n\nStop buying from Lazada, why spend hard earned money to buy anger?
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Aiman Haziq
Reviewed on Fri, 05/01/2018 - 18:44

My powerbank is fake..

I buy powerbank solar silver 20000 mah..but when i check the inside the battery of the powerbank just 8000mah...i want my money back
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ellice anne nelson
Reviewed on Tue, 02/01/2018 - 08:13


Bought a phone 2 months ago, suddenly the sim tray not working, went to check at apple store and they confirmed all fake inside. i returned to lazada, they returned the item back to me claiming the IMEI doesnt match with the phone and box. Like seriously? I just told them the parts are fake, sim tray not working and the Apple guy found unknown screw inside the phone. Now they still investigating it without the phone. Very slow work and NOT EFFICIENT at all as i have to explain the same thing again everytime i spoke to their operator. DAMN. I just want my money back. Stop buying from LAZADA.

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