Lazada Malaysia is poised to be the single largest online mall that is part of a global cyber chain already established in Europe. Aiming to change the face of shopping, Lazada offers a user-friendly, convenient and trusted e-commerce platform.


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Reviews from

3.5 / 5

This is what customers say

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Reviewed on Thu, 05/07/2018 - 01:19

Worst company to order stuff online in Malaysia.

These idiots have absolutely no post-sale support. The second your money is in their account you just have to cross your fingers and hope that everything goes well. I recommend using an escrow service such as Shopee where your funds aren't released until you receive your product.
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Max Ng
Reviewed on Wed, 04/07/2018 - 06:30

Will not allow address change (1 minute after purchase)

the worse company. realised the address was incorrect immediately clicking submit and contacted the Lazada team. They say cannot change address and cannot cancel order. there is no way around this and just have to wait for item to be sent to wrong adress and hopefully they reject so I get refund. this is ridiculous!\nWORST company to deal with. They are driving customers away with bad online system.
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Masturina Majid
Reviewed on Mon, 02/07/2018 - 05:40


The customer service, respond time, choice of courier service is bad too
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dani donie
Reviewed on Fri, 22/06/2018 - 03:52

Lazada give a good service.

I have bought a lot of stuff from lazada and at one time 2 items are not up to me then I chat the operator 2 times report the item is not up. The 2nd operator has given a good response and I get a refund within 10 days. I will continue to buy at lazada because of the good and cheap product offerings.
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Chun H. Goh
Reviewed on Thu, 21/06/2018 - 10:24

Refund takes more than a month. Unbelievable.

Refund takes more than a month. Unbelievable.
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Arul Bagesan
Reviewed on Thu, 14/06/2018 - 11:51

Useless Shit! Useless customer care! Useless SKYNET!!!

I have been waiting for two month for one fucking item.
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Reviewed on Sun, 10/06/2018 - 03:02


Not trustable seller.\nReceived my item 5.6.2018. But the free gift is not sent. Live chat with LAZADA at the same day. But they could not provide seller's information. :) FUNNY !! LAZADA asked me wait... \n6.6.2018 the second day. Live CHat with LAZADA, but answer is the same... WAIT.\n7.6.2018 - 8.6.2018 LAZADA Live Chat ... wait\n9.6.2018 The joke is started. Live Chat again with LAZADA, this time they gave me information that becos this is HOT SELLING ITEMS (funny). The FREE gift is first come first serve. \nWhen i placed order to SELLER. SELLER 's promotion stated clearly that FREE "magic mouse 2 - space grey worth of RM469.00 " not stated first come first served. I asked LAZADA refer to the SELLER'S PROMOTION on the day itself. But regret that, LAZADA informed that this is their policy "first come first serve". I am felt very frustrated and angry about this. I will chat again with LAZADA about this issued And update to you all. Thanks+
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Alan Chong
Reviewed on Wed, 23/05/2018 - 04:53

Lazada simply cancel my order & late refund.

25/04/2018 I bought a Laptop with price RM4200+ from Lazada, but Lazada cancel my order in same day with reason "Unexpected system error at time of purchase" and they email me refund completed in same day. Nightmare just start after I received my Credit Card Statement. My credit card charged me the purchase of this laptop and Lazada did not refund me any single cent. I try to contact Lazada customer service few times, they just told me that they will forward my case to relevant department for investigate and reply me as soon as posible, but they never reply me. Until today (23/05/2018), I still did not get any feedback & refund from Lazada. I got not choice, then I call my Bank to cancel this transaction but My Bank just told me to fill in the form and they need up to 45days to check this case. Now I got no laptop to use and I still need to pay my credit card to avoid finance charges. This is really bad experience. For who are thinking to buy some expensive thing from Lazada, please think twice. I am very regret to purchase from Lazada. I should buy my laptop at physical store, it may slightly expensive then Lazada but at least now I can enjoy my Laptop without any trouble. I think some of you will think that buy from Lazada Official Store will be safe. I just told yours, my laptop was bought from Lazada Official Store and it gave me trouble too.\n\n25/5/2018. Finally I get refund. Conclusion: Lazada simply cancel people order with nonsense reason & take one month to process refund after complaint by customer.
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Woody Zare
Reviewed on Fri, 18/05/2018 - 03:05

Worst Customer Service I've Ever Seen In My Entire Life!

Honestly I would not even rate it bad, It's Terrible! Your Support team takes for ever to reply to even a simplest question! They Just end the Conversation if they don't know the solution. \nsometimes They Ask you to wait for a while and after 20Mins they only get back to you for a simple question like "Can We edit a Comment?" I mean Seriously the answer to that requires 20Mins? \nOr We have active Product Which Cant be found via Lazada's Search Engine and they won't bother to help in anyway! They would ask if we have filed a report! And Later they would say Oh you need to look for it with SKU, Seriously? Who will search our product with SKU in order to buy it? We post a product to sell not for us to look at it and search for it with SKU!\n I mean aren't you guys there to help with the issues? If we have to file a report for every error in your system we have to spend 12Hours a day just to stack them up! Please guys! you can do much better than this!\nAnd for your Info Its not just me having issues, Just simply check your seller reviews online and you'll see barely you've even got a 2Star Rating!
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nitha see
Reviewed on Thu, 10/05/2018 - 07:51

Very bad delivery service and no follow up on customers complain

Very poor delivery service. I purchased 3 items on 26 Apr and paid by credit card. On 7th May, I call lazada again to check on the delivery status as after 11days still didnt receive my items. Best part, received 3 calls to verify my address in between the 11 days and the one called me on 5th May was very rude as refuse to listen my direction to my house. When i called lazada again on 7th May, I was told 1 item went missing and the other 2 items to be delivered by 10th May. Its 10th May today and about 4pm now, still no answer on the items. Called Lazada hotline today but line cuts off everytime i select the options. Called numerous times and line cuts off no matter which option i choose. Then, no choice that i contact lazada thru live chat. All the agent can say is to wait and they still checking with gdex. Its been 14days and standard delivery for Metro area is maximum 6days. Its been 14days and your previous agent just wash hand without a proper follow up to ensure deliver done on time. Very bad experience with overall ladaza's service as yet to receive my items even after complaining to lazada support team.

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