Lazada Malaysia is poised to be the single largest online mall that is part of a global cyber chain already established in Europe. Aiming to change the face of shopping, Lazada offers a user-friendly, convenient and trusted e-commerce platform.


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Reviews from

3.7 / 5

This is what customers say

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Reviewed on Mon, 11/12/2017 - 05:48

Product wide, but bad service

They do have many product include almost everything.... BUT service is so bad, delivery is slow. You though you bought something you want, turn out just another refund refund and refund! Wasting time for waiting the refund process. Shit company
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Reviewed on Sun, 10/12/2017 - 06:48

Shipping slow

Can buy items online easy in one click but waiting for it for a week for local ship item is consider very slow might as well buy in shop or store here
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Imrana THIAM
Reviewed on Wed, 06/12/2017 - 17:12

Lottery principle with Lazada

Sometimes articles arrive fast, sometimes not, sometimes faulty. It's lottery with Lazada and a risk does exist. I feel Lazada has poor control over their vendors (quality, reliability, etc) and vendors end up tricking customers sometimes. Also Lazada return process is probably intentionally a headache and refund is a marathon. There are other online shops out there folks ... check them out.
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Reviewed on Thu, 23/11/2017 - 05:29

Worst experience

I buy an item on 31 October 2017 and system show the item deliver latest by 11november. However, on 10novemver I receive a call and email from them saying that due to international deliver, the item extend to 15 to 21days (which is 22 November). I received 2 calls from them apologies and notifying me the item will be received latest by 21 November. I received the email and sms on 17 November saying that the item shipped out and clearly can see that the email saying that the item will be deliver within the next 48 hours.\nI contact the live chat on 20 November asking about the delivery status but they are not able to provide me and ask me to wait for the reply through email. I contact them on the next day (21 November) asking whether am I able to received it on today and still get the same answer which they are unable to provide me the status. Due to the email that promise the item will be deliver within 48 hours so I decided to take half day leave stay at home to receive the item but it didnt happen. So I call their customer service and she told me that they dont have the 48hours promise and they never send that type of email.
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Reviewed on Mon, 20/11/2017 - 12:35


Lazada cancel my order without valid reason, and my money haven't returned yet, i bought things on 7Nov 2017, my order cancelled on 7Nov, 10 minutes af i pay via 7/11 i received email say that my order has been cancelled, i provide all the bank details on the same day, and i was informed in 5/7 working day i can get back my money, today already 20Nov about 9 working day's, still haven't returned yet, when i call to their customer service center, they send me email to wait another 2 day
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Tom Lozza
Reviewed on Mon, 20/11/2017 - 07:38

All items arrived on time and in perfect condition

Ordered several items over the last few weeks and everything arrived on time and was in tip top condition.
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sin0127 sin
Reviewed on Mon, 13/11/2017 - 21:21

Disappointed and questioning work efficiency

I on lazada order 2 item ,placed on 5/6th nov 2017,shipping standard by 7-10,but one still process ,second is still on shipping ,i try to contact lazada customer service ,but try to help me cancel my order ,but already more than 5 day ,still no.good new for me ,now very Disappointed and questioning lazada work efficiency ,mayby next time don't wan in lazada shopping already ,its time take experience
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Reviewed on Mon, 13/11/2017 - 13:17

worst company

My order was placed on 22october.. It is a phone that I need urgently.. because I work 13 november and still I didn't receive my item.. last friday and today they said they are doing investigation and my phone is still with LEX\nI did print screen of the chat conversation..I have their Emails The order was made via DUBLI.. I am angry...and want to make a plaint against them .. Is someone interested to help me, please
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Reviewed on Thu, 09/11/2017 - 04:59

Horrific experience

Was told the free gift is still available but i ended up not getting any when I received my parcel. Felt cheated and I am sure it's not the first time for customers nor the last. Please train your workforce to act and manage customers professionally or otherwise bad reviews are going to keep on coming !!!
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puteri najihah
Reviewed on Wed, 25/10/2017 - 03:55

Very Bad and totally rude Runner

The worst runner I had ever experience. When customer were giving the direction of location always cut of the conversation and he won't listen, very rude..and doesn't arrange properly, dont even call to manage the time suddenly call wanted to sent the item, don't even consideration for others whether customer at home or working, very unorganised, then talking rudely to customers don't picked up the phone during working hours. This the first and last I'm buying from lazada

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